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Discussion in 'Feedback & Suggestions' started by vitorca, Jun 25, 2016.

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  1. vitorca

    vitorca New Member

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    Hello all,

    Since yesterday, I’m not able to watch any channel from RapidIPTV or download the updated m3u list.

    I contacted RapidIPTV support and the only thing they were able to tell me is that my IP address is not blocked. Since then, I have no TV and no further reply from them.

    Has this happened to any of you before? If so, how did you solve it?

    I would be very grateful if I could watch the football matches today and tomorrow :)

    Thanks!
     
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  2. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Check your account if it has expired
     
  3. vitorca

    vitorca New Member

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    I don’t think that’s the issue because I subscribed for one year of service last December.

    All I know is that I missed all the matches during this weekend because of this and the support not being able to help is quite annoying...
     
  4. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Yes, try to explain more clearly as possible your problem to support and send ticket
     
  5. vitorca

    vitorca New Member

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    I already did it... Basically, they only asked me for my IP address which I already gave them twice.
     
  6. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Send private conversation to rapidiptv there
     
  7. vitorca

    vitorca New Member

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    I just did it. Thanks for the suggestion.
     
  8. Roltec

    Roltec New Member

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    I have the same problem since this morning
     
  9. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    All channels are not working ?
     
  10. Star_Man

    Star_Man Administrator Staff Member Administrator

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    Hello
    please when time you see problem on channel , send ip adress to admin here and we check the your ip adress and send log from ip and user can see where is his problem,

    best regards
     
  11. vitorca

    vitorca New Member

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    Issue solved! Thanks Rapid IPTV admin! :)
     

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