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Assistance with client portal

Discussion in 'Software' started by chambrai, May 5, 2016.

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  1. chambrai

    chambrai New Member

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    I am new to the reseller client portal... Can anyone please let me know what is the difference between a ADD A NEW CLIENT LINE and ADD A NEW MAG DEVICE?

    if someone has an stb emulator on kodi, shall I add his new subscription to ADD MAG DEVICE or NEW CLIENT LINE? Thanks in advance!
     
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  2. harryporter

    harryporter Reseller Reseller Active Member

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    If you are adding new stb emulator device you should add new mag device.
    Remember for stb emulator first six mac adress numbers should start always with 00:1A:79 so when you generate new mac address think about it.
    Here is an mac address generator http://www.miniwebtool.com/mac-address-generator/ .
    Another thing you should think of is that stb emulator or stalker for Kodi dont work with Rapidiptv. You should use IPTV STB EMULATOR PRO.
     
    Last edited: May 5, 2016
  3. chambrai

    chambrai New Member

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    Thanks so my first mistake is that I used the FREE IPTV Set-Top-Box Emulator (also by Max Vasilchuk) and not the IPTV STB EMULATOR PRO. Just two short questions...

    1) Do I need to generate a new MAC address because there is already a default mac address in the stb emulator settings
    2) By mistake I already added this subscribor who is using the stb emulator to the STREAMING LINES/NEW CLIENT LINE instead of MAG DEVICES/NEW MAG DEVICES and added a 1 year subscription to his account. Can I fix/undo this?
     
  4. harryporter

    harryporter Reseller Reseller Active Member

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    Ok to fix that do this.

    1. Generate new mac address.
    2. Make a trial account in your reseller mag portal.
    3. Configure IPTV STB EMULATOR PRO with that mac address.
    4. Test STB EMULATOR if you have connection and channels are working.
    5. Contact Rapidiptv Support or forum Administrator for subscription change and ask about one year subscription change with reseller id, user name and new mac addess included.
     
  5. chambrai

    chambrai New Member

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  6. harryporter

    harryporter Reseller Reseller Active Member

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    Sorry for that the link was wrong now is corrected. To generate use first six numbers as MAC address prefix.
     
  7. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Question 2: as harry porter mentioned: Give me your reseller id, the username of the line you created and the MAC address you want to add instead of that line in a private conversation.
     
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