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Audio Sync Issues - Sky Sports 3 (IPL Cricket)

Discussion in 'Feedback & Suggestions' started by Orias, Apr 30, 2016.

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  1. Orias

    Orias New Member

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    Hey guys,

    Does anyone else have audio sync issues with Sky Sports 3 (UK), specifically with the IPL Cricket games? I've been having this for about a week now, and it actually seems to affect all IPL Cricket matches on Sky Sports 1, 2 or 3 (right now it's on 3), and the problem is the same on SD and HD channels.

    This is happening on my Samsung Smart TV at the moment, but I've also had the same problem when I tried it on my tablet.

    Is there something I can do to fix this on my end, or does this need to be fixed by RapidIPTV?

    Thanks very much,
    Ori

    Sorry if this is the wrong place to ask this, I wasn't sure how to raise a 'ticket' that I've seen others mention
     
  2. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    You can submit ticket here https://support.rapidiptv.net/hc/en-us/requests/new
     
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  3. Orias

    Orias New Member

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    Ahh, thanks!

    I'll put the request there too then :D

    Cheers!
     
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  4. Orias

    Orias New Member

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    Raised a ticket and it was fixed in about 10 mins ... awesome service :)

    (although Sky Sports 3 HD now appears to be Sky Sports 2 HD :p)
     
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  5. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    It's ok now.
     
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  6. Orias

    Orias New Member

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    Confirmed ... it's the right channel now, thanks again for the super-fast fix!

    Although it looks like the Audio (for Sky Sports 3 HD) has gone out of sync again. Sky Sports 3 SD is working fine though :D

    Cheers!
     
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  7. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Is it still asynchronous?
     
  8. Orias

    Orias New Member

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    Sorry, I was out this morning.

    There doesn't seem to be any cricket on right now (although I thought there should be), but it does look like the Football that's currently showing on Sky Sports 3 (SD & HD) is out of sync again.

    Cheers
     
  9. Orias

    Orias New Member

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    Actually, the Cricket is on Sky Sports 5 today.

    Sky Sports 5 HD = Working perfectly with sound in-sync
    Sky Sports 5 SD = Working audio, but the picure is static (this was happening last night on Sky Sports 3 SD too)

    Cheers
     
  10. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Can you please report these problems in Complaints topic?
     
  11. Orias

    Orias New Member

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    Cool, no worries!
    I've found a few more :p
     
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