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Black screen

Discussion in 'General Discussions' started by Frank2k, Nov 24, 2016.

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  1. Frank2k

    Frank2k New Member

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    Not sure if it's only me, but I currently have nothing coming throuh the box. Not even the portal is running.

    I have done the following

    1) Power off power on the device - nogo
    2) Reset the cable modem - nogo
    3) logged a ticket with support - no reply (it was a 1 ½ hours ago.

    Lately there has been a little message on the top of the screen with "Connection Error" on and off, but still could watch most channels (UK and Nordocs).

    I would usually be able to see the last channel I watched before switching off the device but when changing channel now all went.

    Maybe my IP has been blocked by rapidtv.com for what ever reason?
     
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  2. Beny

    Beny Reseller Reseller

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    Also all black for me
     
  3. Frank2k

    Frank2k New Member

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    I have just been asked by "support" to send my MAC address and public IP address so I guess the device was black listen for some idiotic reason...
     
  4. Beny

    Beny Reseller Reseller

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    Its work now for you???
     
  5. Frank2k

    Frank2k New Member

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    Yeah... seems to be back in action!
     

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