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Channel ordering and favourites on mag

Discussion in 'General Discussions' started by mrbox201, Oct 3, 2016.

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  1. mrbox201

    mrbox201 New Member

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    Hi,

    When I enter a channel by number it opens that channel but then returns to the top of the list.

    Also when I order/move the channels in the portal it does not keep that order when i move off the page.

    I opened a sipport ticket but it has disappeared. Any options to fix this or is it a limitation of rapid portal?

    I would like to favourite the channels I watch and then use the all category to order by favourite only and view them by my order preference. Is this possible? I was on a sub with another provider so I don't know why its not here.
     
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  2. TheICF

    TheICF Reseller Reseller

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    I still haven't figured out what happens when you mark a channel as favourite on mag. where do i access it from ?
     
  3. mrbox201

    mrbox201 New Member

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    You press the green sort button and select only favourite. The problem is once I move the channels it does not remember the position I assign them.
     
  4. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    You press on all channels group and sort by.... Favorite channels
     
  5. TheICF

    TheICF Reseller Reseller

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    Is there an option to have "Favourite" folder ?
     
  6. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    No you have to sort it manually
     
  7. mrbox201

    mrbox201 New Member

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    But the sorting does not work? Am I doing something wrong? When I move channels in to order the order is lost when I change page.
     
  8. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Go to all channels and sort only favorite channels
     
  9. mrbox201

    mrbox201 New Member

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    This shows only favourites as I mentioned above. But it does not allow you to move the favourits into a custom order, using the blue button. When you move them they get reset as soon as you change the page.
     
  10. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Your favorite channels should be saved
     
  11. mrbox201

    mrbox201 New Member

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    My favourite channels are saved. That is not the issue. The issue is that I cannot order my favourites. I am stuck with the order they are in by default. I want to move around the order of the favourites.

    I am displaying favourites only. But if I use the move function on each channel it is not maintained.

    I am already using all channels and show only favourites.
     
  12. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Each favorite you will added on the top, second on the next, etc... This is tip
     
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  13. mrbox201

    mrbox201 New Member

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    Th
    This is not working. It still orders them wrong even if I favourite them in the exact order I want them displayed.

    Can someone tell me if it is possible to order your favourite channels on mag to your own preference. I could do this easily with my previous provider. It is very frustrating not being able to do this.
     
    Last edited: Oct 3, 2016
  14. Roel

    Roel New Member

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    I have the same problem with my favourites. The "Move" function has to be fixed or disabled. It does not work.
     
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  15. mrbox201

    mrbox201 New Member

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    Thank you. Did you also raise a ticket? My one was deleted with no reply.
     
  16. Roel

    Roel New Member

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    No I did not raise a ticket. It is not that big of a problem for me. And I was not sure if this "Move" function was supported bij RapidIPTV.
     
  17. mrbox201

    mrbox201 New Member

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    It seems a big omission to me. Other providers have it, why not rapid. Its very frustrating having to scroll through pages when channels are not in logical order.
     
  18. Roel

    Roel New Member

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    What is the answer rom Rapid on your ticket?
     

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