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CLARIFICATION

Discussion in 'General Discussions' started by Dylan Dalagmouni, Oct 17, 2016.

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  1. Dylan Dalagmouni

    Dylan Dalagmouni New Member

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    I want to ask the admin on issues of channels because Im currently preoccupied what's going on if the problem is on my side or RAPID IPTV team. Im not criticizing but only some points to verify.

    When I watched some HD channels like in Turkish and Arabia region, it works well but sometimes it just freeze then goes down. More likely it works smoothly. OSN channels buffered all the time and I couldnt understand why.

    On the other channels, NBA, US and UK channels,Germand and France and other European channels , SKY sports channels , BT sports , Every sport channelsand BEIN channels ( Sports and movies), I experience much lagged or buffers that frustrate me.. Much worst is they freeze and gone offline.

    I doesnt make sense that in some HD channels, it works well but other HD channels and even SD constantly buffered till it freezed or gone offline

    Everytime I send a ticket on Rapid IPTV, a common response is wait for 48 hours.

    The device I use is laptop which I just wireless connect to my tv and I fix everything like having a good connection, high speed connection around 50mbps and wired line internet. Firewall is shut and I think ISP not blocking IPTV traffic and I dont know what else is the problem on streaming issues....Im not sure if my location is a burden for connecting Rapid IPTV

    Hope my payment is worth and hoping for great response.
     
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  2. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    for OSN and US channels I should say our source is not good enough yet but it's better than nothing.
    for other packages there should be no problem at all as they are working perfectly fine.
    It's recommended to use LAN instead of WiFi. Why don't you try using a VPN?
     
  3. YuSuF79

    YuSuF79 New Member

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    Come on RapidIPTV, please dont make these kind of suggestions, that we should/try to use VPN! VPN is an extra cost for customers like us. When purchased our Services/Package we were never told that it will help us when watching the channels. VPN costs also money, this means I as a customer must pay more for a service. Why should I? In your advertisements you recommend that you are a very good website for IPTV, without the support or help from third party applications.
    If we as customers are gonna get told we should also try vpn etc.. then reduce the price of your packages, and then after that we can buy a VPN service!
    Br Yusuf
     
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  4. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Do you suggest that our prices are high for 4500+ streams?
     
  5. Ochse77

    Ochse77 New Member

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    The price is absolutely fine but sometimes it feels like quantity over quality. There are so many useless channels running. I would pay the same price for 1000 channels if you had the ones I want.
     
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  6. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    But this is just you. We have many more users!
     
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  7. YuSuF79

    YuSuF79 New Member

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    Yes it is high if I have to buy another service for VPN! This is means instead of paying 35€ for a 3 month subscribtion I am paying maybe 62€ for every 3 months with a very good VPN!

    4500+ does not intrest me, what I am intrested is in Turkish TV and German TV! If you supply me as a customer and 100% buffer free without any quality loss, then I am also willing to pay 60 euros for 3 months!
    But as I said it must be hassle free, and no tone sync or picture quality is bad, this must be a 100% perfect..
    If say to me yeah but we cannot offer you this, then please do not say "buy a VPN and it will get better" this is utter crap.
     
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  8. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    I get your point and you are right. We will try to overcome this stumbling block.
     
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  9. YuSuF79

    YuSuF79 New Member

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    Why don't you split Countries into Blocks, and sell them seperatly? Is this not possible? e.g Turkey + Germany + Another Country. Maybe this could be an option, and still sell it for the same price. A customer can choose any 3 country and it costs 35€. This is only a sugestion.

    Br Yusuf
     
    Last edited: Oct 20, 2016
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  10. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Then we need to create many packages and it will make it hard for resellers to choose from. not a good idea.
     
  11. B4rr4cud4

    B4rr4cud4 Reseller Reseller

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    I think, is a good idea for us
     
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