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Clientportal blocked in UK by SKY ISP

Discussion in 'General Discussions' started by Jamietd, Nov 14, 2016.

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  1. Jamietd

    Jamietd Reseller Reseller

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    Had a few customers email me after not been able to connect..

    on www.blocked.org.uk
    says client portal is blocked by SKy
    Is there any work around?

    thanks
     
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  2. Jamietd

    Jamietd Reseller Reseller

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    bit of an update..is blocked but my customers are all working again
     
  3. Corey

    Corey New Member

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    I use Sky and everything is working fine for me.
     
  4. Jamietd

    Jamietd Reseller Reseller

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    seems to be intermittent, works one day and not the next for my customers. Rapid support sent a generic reply saying change ISP
     
  5. West Ham Pete

    West Ham Pete New Member

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    Just a thought: Ask your customers to their settings in Sky Broadband shield. If you Google it there are reports of it blocking access to some sites and content.
     
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  6. Jamietd

    Jamietd Reseller Reseller

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    Thanks a couple of them said it was disabled but will keep in mind
     
  7. Jamietd

    Jamietd Reseller Reseller

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    lots of my customers now not working on SKY
     
  8. LovetheWeekend

    LovetheWeekend Reseller Reseller

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    Yup, Blocked on Sky.
     
  9. Jamietd

    Jamietd Reseller Reseller

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    wonder if any way around it apart from a VPN
     
  10. LovetheWeekend

    LovetheWeekend Reseller Reseller

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    If you need a static VPN (not shared) PM me :)
     
  11. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Even if it's private ip, it's forbidden I remember
     
  12. LovetheWeekend

    LovetheWeekend Reseller Reseller

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    It's an IP from our UK range, and not shared with anyone else, unlike other VPNS which allow multiple clients per IP, which i why they get blocked.
     
  13. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    I'm not sure, you have to check with rapidiptv in PM
     
  14. Jamietd

    Jamietd Reseller Reseller

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    rapid support were great help

    they said

    "tell to change isp"
     
  15. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Yes, there should hé other fai that exists that they can choose
     
  16. m1tch3m

    m1tch3m Member

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    Ha... What a joke... This is going to be come more of a common occurance ISP's blocking this kind of thing, and telling people to just 'change their ISP' from the 'support' team isn't going to go down well and when their sub ends they'll seek other IPTV providers.

    They're going to have to do something eventually before it's too late, easiest option is to allow VPN's and block when 1 account is streaming to more than 1 device at the same time and not multiple accounts on one IP?

    Just my opinion... :)
     
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  17. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Allowing VPN means allowing restream for some misusing users/resellers. Sorry for the inconvenience.
     

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