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FAQ: Guide to all new users

Discussion in 'Introductions' started by Quimic, Jan 7, 2017.

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  1. Quimic

    Quimic Reseller Reseller

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    IPTV general questions – FAQ: Questions / Answers:
    https://rapidiptv.com/threads/faq-questions-answers.2471/

    Trials:
    Before buying allways ask for a trial from a reseller or from rapidiptv. Be sure to have everything working before buying.

    Where to buy:
    - Resellers – https://rapidiptv.com/conversations/add
    - Rapidiptv – https://rapidiptv.net/packages

    Payment methods, if you choose:
    - Resellers – Different kinds of payment methods (like skrill and paypal) and we normally write them on the signature bellow each post.
    - Rapidiptv – Credit cards

    After payment waiting time to get subscrition activated:
    - Reseller online – Up to ten minutes
    - Resellers offline – Up to a couple of hours normally, if active member
    - Rapidiptv – Up to 48h normally

    How to choose a reseller:
    - You can look in the online users section https://rapidiptv.com/online/?type=registered users with username in blue are resellers. It is possible to click on the user name and then on messages to see what kind of person you will be dealing with. Also, you can go to the profile page for more details.

    Techinical support levels:
    - Use search fonction in the forum to see if other users had similar problems –
    https://rapidiptv.com/search/
    - If you bought from a reseller he is your biggest technical support element. He will follow your different requests and advise you in the steps to take. The reseller may solve the problem themselves, propose you tutorials, propose forum threads, tell you to send a ticket to Rapidiptv and other mesures.
    - Official Rapidiptv Tutorials: https://support.rapidiptv.net/hc/en-us/sections/201340131-Tutorial
    - Send a ticket to Rapidiptv https://support.rapidiptv.net/hc/en-us/requests/new
    - All users can use normal support with Rapidiptv or talk with us in the forum, so even if the reseller is not available you will still get support. Even if you buy from a reseller you are still a Rapidiptv client.

    Preparing support information and auto-debugging:
    - Reboot device and router. (20% of the submited problems to me)
    - Type of connection – Always previligiate Cable connection, avoid wireless connection. Some wireless receptors are not stable enough and cause speed issues. (20% of the submited problems to me)
    - Speedtest in the device you are using – I recommend at least 20 mbits of download speed
    - Ip address – If you can’t see any channel you may have your ip blocked in the server (5% of the submited problems to me)
    - Device name and model – There are different configurations, codecs, pluggins and updates needed for each device. (30% of the submited problems to me)
    - Router model – Check configurations like for example DNS and firewall (5% of the submited problems to me)
    - ISP – It is possible to get blocked by the ISP, normally Google’s DNS avoids this problem.
    - If using a computer be sure that the firewall is not blocking the connection.


    I Recommend these boxes:
    TVIP S410 – http://tvip.ru/en/media-center/sbox-410
    MAG254 – http://www.infomir.eu/eng/products/iptv-stb/mag255/

    Smart tvs:
    Smart iptv - Tutorial 1 - Tutorial 2
    SSiptv – http://ss-iptv.com/en/ (Possibility to use bouquets with Xtream-editor) - Tutorial 1 - Tutorial 2 (Configure through the website)

    Kodi:
    You can use PVR client (Creates a tab add "TV") or video add-on (access through " Video - add-ons")
    I tested both and in my opinion video-addons work much faster and you do not have the charging channels at the begining.

    - PVR client - Tutorial
    - Kodi for iOS - Tutorial
    - Apple TV - Tutorial
    - Video add-on - Tutorial
    - Mac OS X: - Download 1 - Download 2
    - Kodi for PC - Download 1 - Download 2

    PC:
    - Kodi
    - VLC - http://www.videolan.org/vlc/ - Download
    - Light alloy - Tutorial - Download

    Android:
    - Kodi
    - IPTV App on playstore - IPTV with VLC, it is simple and works very well...
    - Gse-Smart-Iptv thread - Tutorial

    Mac OS X:
    - Kodi

    Organising channels:
    Xtream-editor is a great solution to organise channels and groups, it makes iptv a even better experience.
    You can ask your reseller or use the website https://xtream-editor.ch/en/

    If you think there is some good information to add to this beginners guide, tell me in a post so that i can add it. :)
    Also if you liked the content be sure to hit the like button so that i can mesure if this is important information for the community :)
     
    Last edited: Jan 16, 2017 at 6:49 PM
    gerepeer, Bvdpas, bassit and 8 others like this.
  2. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Good guide, very complete ! I suggest you to add faq links aswell
     
    Quimic likes this.
  3. giantiptv

    giantiptv Reseller Reseller

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    Very good, thanks

    Perfect player is Not recommended for Android, I hope we don't miss guide the clients.
     
  4. Quimic

    Quimic Reseller Reseller

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    Do you recommend another thread for this or another app? :) I normally use in my tablet and phone the app IPTV with VLC, it is simple and works very well...
     
  5. giantiptv

    giantiptv Reseller Reseller

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    IPTV wih VLC are extremely good stabe fast and recommended, unlike other players,
    but Perfect Player buffering,overheating,caching,stuck,hanging, sometime force device to reboot.
     
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  6. Quimic

    Quimic Reseller Reseller

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    Added the IPTV app and removed the forum thread... :)
     
    gustaffa and giantiptv like this.
  7. Franqie

    Franqie Reseller Reseller

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    Good stuff @Quimic ... A great summary we all will probably benefit from.
     
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  8. Quimic

    Quimic Reseller Reseller

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    Just added this information after @Franqie suggestion:

    - All users can use normal support with Rapidiptv or talk with us in the forum, so even if the reseller is not available you will still get support. Even if you buy from a reseller you are still a Rapidiptv client.
     
    Franqie likes this.
  9. mrgipo

    mrgipo Reseller Reseller

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    good work @Quimic saved them to my favor for guidenes :D
     
  10. Quimic

    Quimic Reseller Reseller

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  11. Quimic

    Quimic Reseller Reseller

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  12. mrgipo

    mrgipo Reseller Reseller

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  13. Quimic

    Quimic Reseller Reseller

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    Done :)

    Thanks...
     
  14. Quimic

    Quimic Reseller Reseller

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    Just added this information:

    Organising channels
    Xtream-editor is a great solution to organise channels and groups and makes iptv a even better experience.
    You can ask your reseller or use the website https://xtream-editor.ch/en/

    Thanks @goxa :)
     
  15. Quimic

    Quimic Reseller Reseller

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    Just updated the information:

    1 For those o use ssiptv it is possible to use bouquets with Xtream-editor.
    2 Kodi section -- updated
    3 PC section -- updated
    4 Mac OS X section - added
     
  16. Bvdpas

    Bvdpas Member

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    Very good guide, i suggest editing 20 Mbs to Mbits to avoid confusion.
     
  17. Quimic

    Quimic Reseller Reseller

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    Thank you for the suggestion @Bvdpas

    I also added tutorials for ssiptv just now. :)
     

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