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German channels and frequent buffering

Discussion in 'Feedback & Suggestions' started by emsfeld, Dec 1, 2016.

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  1. emsfeld

    emsfeld New Member

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    Hi all,

    I am South Spain based and I have been having a lot of buffering problems with German Free-to-air channels such as ZDF, Das Erste, Pro7, Sat1, VOX, Kabel 1 and so on. I have had these problems pretty much since starting the subscription almost 3 months ago. Only exception was last week where all the German channels worked fine. Strangely enough - the Bundesliga/ Sports channels have been going great every time I watch them (usually Saturdays afternoons and Champions League days).

    Likewise, all UK channels work great without any issues whatsoever. I get those problems only with the German Free-to-air channels and sometimes Pay TV ones such as National Geo and some movies channels.

    I have opened three or so support tickets but am just getting generic replies aka "we'll look into it" without a lasting resolution. Am I the only one with these problems?

    Thanks
    ems
     
  2. Cuvillier

    Cuvillier Reseller Reseller Active Member

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  3. emsfeld

    emsfeld New Member

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    Did the test three times now and it's between 55-60mbps.

    Like I said - only German channels are affected (and not even all of them). All UK channels work without issues.
     
  4. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    What device do you use ? I have Tested and it works fibe
     
  5. emsfeld

    emsfeld New Member

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    It's an Amazon Fire TV Stick.
     
  6. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    Try to restart your router and check settings, and update to latest version
     
  7. emsfeld

    emsfeld New Member

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    Sorry, but I have done all of those things several times over the last couple of months. I also tested these channels on other devices. Currently testing it on my PC which is wired to the router using VLC and experiencing the same issues.

    I do not see these issues with any of the UK channels so I don't see how these issues can be on my end. Please explain though why this could be the case.
     
  8. Cuvillier

    Cuvillier Reseller Reseller Active Member

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    You can try to use other players
     
  9. emsfeld

    emsfeld New Member

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    I appreciate your help but I have tried other players also. On Fire Stick I tried PerfectPlayer and Kodi. On my Mac (on WLAN) I tried Kodi and VLC.On my PC I tried VLC only. The result is the same everywhere. The buffering is still there. For example ZDF HD is really bad today. Not watchable. Pro7 is slightly better but still bad. I switch over to ITV UK and works fine.
     
  10. Paris 2015

    Paris 2015 Member

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    Got similar issues with the few French channels I'm interested in: SRF1, SRF2, TF1, Canal+, Canal + Sport and even BFMTV now buffers somewhat. W10PC,KODI, 28 speed...no issues with any other IPTV's paid services. Looks like there may have been a change of provider as October was great.
     
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  11. andi4822

    andi4822 New Member

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    I have the same problem with german channels! No chance to get a buffering free stream! It only works fine in morning hours! I think the problem are the amount of the viewer in the prime time hours!
     
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  12. Sascha

    Sascha New Member

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    The same here i have an 100mbps stable line so no internet problems and my line is not slowing down in high level times so there must be a server or source problem. even other ppl suffering from that so increase your server or get better sources!
     
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  13. Artan92

    Artan92 New Member

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    Have times a few questions why is ARD ZDF SPORT1 not in HD and where you find Sport1 + Prosiben funn Sat.1 Emotions
     
  14. rew85

    rew85 New Member

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    Hi! Im having the same problem. I have 30 Mbps line. All spanish and british channels ok. With some of the Germans I'm experiencing the buffering problem every few seconds. For example, Vox HD is repeated twice. One of them works fine but the other has the buffering thing. A lot of the other german channels don't have a second version so it's not possible to watch them! Thanks for the help!
     
  15. Micha3008

    Micha3008 New Member

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    yes ... also here (i opened a ticket) a lot of problems with german channels ,,, after a short while eg VOX HD, Heimatkanal buffering starts and it is not possible to watch them because too many errors ,,,
     
  16. emsfeld

    emsfeld New Member

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    Some update on this situation from my end: I was in Germany over the holidays and took my box with me. The German streams I tried (mainly Sky Cinema/Movies ones) worked fine there. Back in South Spain since last Saturday. Up until Tuesday the German channels were OK but since then buffering and skipping has started again. I also agree that tthis seems to be an issue with their sources (for example Das Erste source must have changed a few times in the last two months FOR SURE. It was quite obvious with image quality changing and also audio description on and off). At the moment some channels (Nat Geo esp) are not watchable again.
     

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