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locked mac address from rapid

Discussion in 'General Discussions' started by dinger123, May 9, 2016.

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Lock date: 09:56 11-05-2016
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  1. dinger123

    dinger123 New Member

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    hello
    can anybody help me my subscription with a package has ran out and its stating my box is blocked. ive tried and paid for a new subscription however i need my mac address unblocking. ive contacted admin and still my box is blocked and had no answer. ive now had no service since saturday.im not happy with this.is it a case of going else where as im not getting any help. i cant see why my box is locked as once its finished it should just stop in my eyes. any help will be appreciated as i need the service sorting asap.


    thnx anyone
     
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  2. Amc

    Amc Reseller Reseller

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    One of two things first was your previous subscription with rapid ??? If yes then you need. To contact rapid admin and tell them that you need your MAC address taken of there database so you can get a new sub ( silly isn't it ) or 2 if it wasn't with rapid simply press the set up button on your remote , this is will take you to embedded portal , from here find your way to where you put Rapids url and bobs your uncle
     
  3. dinger123

    dinger123 New Member

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    Yep it was with rapid.ive contacted an admin agent also contacted rapid.its not a good system but its a class service.im sticking with rapid just takes forever.thanks for your help.
     
  4. Amc

    Amc Reseller Reseller

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    Is it a mag box ???​
     
  5. dinger123

    dinger123 New Member

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    Yes its a mag 254
     
  6. Amc

    Amc Reseller Reseller

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    I'll sort ya out a couple of free days no probs till admin get around to it when I get in later
     
  7. Steve-0

    Steve-0 New Member

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    i live in sunderland. i can help
     
  8. dinger123

    dinger123 New Member

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    Sorted.it was locked from their end. Cheers.
     
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