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mag help

Discussion in 'Tutorials & Installation Guides' started by john shafi, Sep 21, 2016.

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  1. john shafi

    john shafi Reseller Reseller

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    when im adding a new MAC for mag box i get this message
    "MAC already exists"

    i only have 1 other MAC for mag box on my panel and they are not the same, execpt for the first three digits



    00:1A:79.....

    00:1A:79.....

    but the last few digits are not the same

    my panel will not let me add user because the first three digits are the same

    is there any fix for this please

    thank you
     
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  2. harryporter

    harryporter Reseller Reseller Active Member

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    Yes write to support to cancel it. It does not metter if it starts with 00:1A:79 becouse all mag boxes have same mac signituture 00:1A:79. What is metter is full mac number and it means that that mac address is inserted by some other reseller or rapidiptv.
     
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  3. john shafi

    john shafi Reseller Reseller

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    ok i understand

    your info is very much appriciated
     

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