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Reseller has ripped me off

Discussion in 'General Discussions' started by rodseyuk, Jun 4, 2016.

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  1. rodseyuk

    rodseyuk New Member

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    I bought a 12 month subscription for my MAG254 from a Rapid IPTV reseller on ebay on the 29th of April and at the end of May when I turned the box on all I got was "STB is blocked call your supplier" and it's been that way ever since.
    I have tried contacting the reseller and have had no reply, so obviously the scheister has pulled a fast one and only registered my box for 1 month and pocketed the rest. The seller has also closed his ebay account and it looks like I'm not the only one he has ripped off.
    Are the admins able to track/find the reseller and resotore my service if I give them my MAG254 MAC Address?
    The resellers ebay id is/was ellioalderso_0, the name registered with paypal is Julian Moors and their email contacts are julian.moors@outlook.com & fsociety1979@gmail.com

    Thanks in advance for any help
     
    Last edited: Jun 4, 2016
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  2. Beny

    Beny Reseller Reseller

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  3. Amc

    Amc Reseller Reseller

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    And let us know the outcome I am intrigued as to what rapid will do about this as I think there needs to be a way in which the customer can see exactly what he/she has bought
    hope you get a positive outcome
     
  4. Amc

    Amc Reseller Reseller

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    Can I ask how much you paid for your supposed 1 year
     
  5. rodseyuk

    rodseyuk New Member

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    I paid £65 for the supposed 12 months subscription. Have PM'd Rapid IPTV about it
     
    Last edited: Jun 5, 2016
  6. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Reseller is banned right now so he can't use his credits. He has to contact us. Even if he doesn't we will give you a year account and will ban him permanently.
     
  7. rodseyuk

    rodseyuk New Member

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    That's cool of you Rapid IPTV, thanks for looking into this for me.
     
  8. Amc

    Amc Reseller Reseller

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    Well all this is nice pr for rapid but I would like to know if they plan to work on a system where a customer can get confirmation of the package
    they have bought , I make a snapshot of the line on my reseller panel and send it to customer
     
  9. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Everything is logged into our server. We can track everything as I have tracked the reseller.
     
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  10. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    After consulting with my team members, we want to give you a 1-year account right away. Give me your info in the private message you have started with me.
     
  11. rodseyuk

    rodseyuk New Member

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    ok, will do and thanks again for your help
     
  12. Rapid IPTV

    Rapid IPTV Administrator Staff Member Administrator

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    Account was given to him, reseller is banned. Topic CLOSED.
     
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